I was recently interviewed for an extended feature on the future of travel, Technologies that will change the way we book, plan and experience travel.
Below is a selection of quotes from the article.
Continue reading How virtual reality, augmented reality, robots and real-time translation will transform travel
As other futurists, I’ve had done quite a few media interviews recently on Back to the Future 2, which was set on October 21, 2015.
One of the most interesting broader issues around the film is very simply the degree of interest people have in the film, which captured people’s imaginations about the future, even though it was primarily a comedy.
ABC’s 7:30 Report on Wednesday ran a segment on Back to the Future 2 and tweeted this quote from me:
The reason people have been trying to create a hoverboard is that it was in the film and it captured people’s imaginations. They weren’t trying to predict the future, they were trying to create an interesting film, but I think it’s interesting that everyone is saying “Where is my hoverboard” and now people are trying to create that. We discover what we want. Science fiction creates the desire for the technology that we see, which means that entrepreneurs can see if there is a desire and they then work hard to be able to create the technologies that we’ve discovered that we want.
Science fiction in movies and books has shaped what we desire, as well as what we fear. It is a critical driving force in helping us shape our future, as it uncovers what we want to happen and don’t want to happen. Let us celebrate all science fiction, from the most serious to light-hearted comedy.
Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services.
I spent some time giving the partners current perspectives on both disruption and innovation in professional services, with the rest of the time spent facilitating the group in generating and prioritizing initiatives to drive the members firms’ future.
I ran through the domains in which they can enhance their business models and performance. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy.
I have just recalled that eight years ago I co-authored a white paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability. While it is not recent, the issues I covered are still completely relevant today, so I thought I’d share a section from the white paper here:
Continue reading Six characteristics supporting excellence in service delivery innovation
Last week I ran a half-day workshop at the annual offsite for executives of a major airline alliance, taking the group from a broad view of macro trends shaping the future, through to the generation of specific actionable ideas to create greater value across the alliance.
As part of the workshop we used a framework that I originally developed over a decade ago in the context of collaboration in the financial services industry, but I have used in the last year in industries as diverse as healthcare, airlines, and professional services.
The future of every industry lies in value creation across organizations. To achieve that we need explicit discussions and engagements among all industry participants on what it is that they’d like to collectively achieve, and how they can get there. This framework lays out the key components:
Click on the image for a larger version
Continue reading A framework for industry leadership based on collaboration
I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office.
The central theme of my keynotes was the boundaries and relationship between humans and machines in customer experience.
Today, extraordinary insights from data and analytics enable us to address individual’s unique preferences to an unprecedented degree.
Yet the emotion, empathy and engagement of humans cannot be replaced – we all seek personal connection and a real sense of caring.
Continue reading The virtual agent of the future: Real-time photo-realistic human faces that bridge the human/ machine divide
This morning I was interviewed on the Mornings TV program about the future of homes, based on an interesting interactive infographic of how our homes may change over the next 15 years.
Click on the image below to watch a video of the segment.
Continue reading What happens when the home of the future crashes?