Results tagged “enterprise20” from Trends in the Living Networks

Social media commentator extraordinaire Des Walsh attended Enterprise 2.0 Executive Forum, and did a number of short video interviews with speakers at the event.

The first three interviews including both the blog posts and the videos are below.

Chris Lampard, Corporate Express

Des Walsh blog post on Chris Lampard interview

A quick review of of media coverage and commentary on the Enterprise 2.0 Executive Forum yesterday. Let me know if there's anything missing here.

Computerworld: Social networking in business: plan less for less pain
Coverage of the social networking panel at the Enterprise 2.0 Forum

ITNews: Westpac reality check on Web 2.0
Review of comments on Westpac's technology initiatives

National Business Review: Westpac pulls plug on virtual reality training
Comments on Westpac's use of Second Life and online initiatives

The Metaverse Journal: Enterprise 2.0 and virtual worlds and a free discussion paper download
Discussion of the Forum and insights and content from the virtual worlds in the enterprise workshop

Social Media and Cultural Communication: Here at Enterprise 2.0
Notes on the day from Angelina Russo

Brad Howarth: Live from Enterprise 2.0 Executive Forum 2009
More from Enterprise 2.0 Executive Foum 2009
Reporting on the morning sessions at the event.

Innotecture: Playing Nice: Developing Guidelines and Policies for Social Software Use
Detailed content from the event workshop run by Matt Moore

mab397: A summary of points tweeted from Enterprise 2.0 Executive Forum

Des Walsh: Enterprise 2.0 Executive Forum Cover it Live
Complete event coverage including Twitter feeds and Des's commentary
[UPDATE - ADDITIONAL COVERAGE]

Kate Carruthers 1: Key enablers for Enterprise 2.0
Thoughts from the Forum on five key issues for organizations implementing Enterprise 2.0.

Kate Carruthers 2: 5 Key issues for Enteprise 2.0
List of top 10 enablers for Enterprise 2.0 based on content and conversations at the Forum

Des Walsh: Perfect Setting for Enterprise 2.0 Executive Forum
Review of the Forum including announcement of forthcoming interviews with presenters.

If you want to get more details on the event and responses, definitely check out the complete Twitter stream for #e2ef, which was for a period yesterday the most active topic on Twitter globally.

To complement our one-day Enterprise 2.0 Executive Forum in Sydney on 24 February, Future Exploration Network and Optus Business are running an Enterprise 2. 0 Executive Briefing over lunch in Melbourne on 5 March. The Melbourne event is certainly no substitute for the in-depth content, workshops, and insights that will be available for the full day event in Sydney, which is essential for anyone who is serious about implementing Enterprise 2.0.

It will provide a snapshot of the latest in Enterprise 2.0 in Australia and globally, and assist executives to understand the key issues and how Australian organizations are creating value using web and mobile technologies. See the full agenda and speakers. As usual with our events, it will be a pleasant lunch, this time at Zinc in Federation Square.

A highlight of the event will be a CIO panel, including Andrew Mills, who last year took the post of Chief Information Officer for the South Australian government, and Chris Yates, Chief Information Officer of Tennis Australia, which has been doing some fascinating things with mobility.

Since our events in Australia are usually in Sydney, it's great to have this opportunity to take our latest content and insights to Melbourne as well.

I hope to see you there!

The Enterprise 2.0 Executive Forum is coming together extremely well. It is fantastic to see that while other sectors of the economy are struggling, organizations recognize that they must engage with the critical issue of transforming how they work using web and mobile technologies.

We have confirmed a number of fantastic speakers at the event over the last while. A quick update on some of the speakers you will be missing out on if you don’t come :-)

David Backley, General Manager – Applications Development, Westpac.
David is the senior IT executive with the longest tenure at Westpac, having driven many of the initiatives over the last years to create an over-arching technology architecture that supports business, and introducing many new technologies and approaches to create value. David’s keynote on Creating Business Value from Emerging Technologies will be a highlight of the forum, and provide vital insights from arguably the leading practitioner in Australia.

Recently I have been immersing myself in the Enterprise 2.0 space, organizing the second annual Enterprise 2.0 Executive Forum which is on in two weeks now, writing the Implementing Enterprise 2.0 Report which will be launched at the same time (slightly afterwards for the international market), and helping a variety of large organizations to drive their Enterprise 2.0 initiatives forward.

It’s a long time since I came up with my definition for Enterprise 2.0 as below. While I generally dislike jargon and the liberal addition of “2.0” to words, I find the term Enterprise 2.0 highly meaningful because it is, in addition to tapping the value of Web 2.0 in a specific context, literally about creating the next version of the organization.

What that stayed with me more than anything else from Andrew McAfee’s speech at our inaugural Enterprise 2.0 Executive Forum last year, is one of his key conclusions: “Enterprise 2.0 will make companies less similar” (or as I always remembered it, ‘Enterprise 2.0 makes companies more different’).

A new perspective on Enterprise 2.0 adoption has just occurred to me, stemming from a conversation with audience members at my KM Forum presentation the other day, and while writing the Implementing Enterprise 2.0 report, which is being created to be out in time for the Enterprise 2.0 Executive Forum.
[UPDATE:] Implementing Enterprise 2.0 is now out with 4 free chapters available for download.

In Diffusion of Innovations, Everett Rogers describes the now well-known curve of user adoption.

Attribution: Creative Commons Attribution 2.5

In the case of Web 2.0 and Enterprise 2.0 technologies, they become more useful the more people use them.

For example, social bookmarking or tagging is of limited value if adopted by just a handful of people, but can be extremely valuable in making information search more effective, if used by the majority of people in an organization.

This changes the shape of the adoption curve. Once there are sufficient users, the value increases, accelerating uptake. This is arguably the case with any system where there are network effects, however the mechanisms of Web 2.0 accelerate this increase in value.

This does not fundamentally transform the nature of user adoption initiatives in organizations, but it does change some of the dynamics and effective strategies.

For Enterprise 2.0 technologies far more than for other technologies, the real focus and the battle needs to be on moving from the early adopter group to the point of 'critical mass', where sufficient usage of the technologies is rapidly accelerating their value to users, and uptake is far more rapid.

I've just got back from presenting at NSW KM Forum on Implementing Enterprise 2.0 in the Real World, where I was spreading word on our Enterprise 2.0 Executive Forum.

Below are my slides, which contain some preview material from our Implementing Enterprise 2.0 report, which will be released at the end of the month.

I used the slides to discuss what actually happens in organizations in implementing Enterprise 2.0, using examples of situations I've seen of successful and unsuccessful implementations, and creating a conversation with the audience (who had many great stories and perspectives to offer).

Things begin by someone in the organization recognizing that there is potential value in applying web technologies.

However soon barriers emerge, which are different in each organization. These need to be understood and addressed in order to facilitate useful organizational change.

The path of implementation is different for each company, however in most large organizations some key elements need to be in place, such as addressing governance issues and directing energies where they will reap the greatest rewards and set the stage for further initiatives.

Ultimately organizations need to become comfortable with experimentation, iterating in finding how to build a more responsive, effective organization.

The Enterprise 2.0 Executive Forum is coming up very soon now!

Click on the image below for our latest flyer on the Enterprise 2.0 event, giving full details on why this will be the premier Enterprise 2.0 event in Australia this year.

As you can see from the speakers pictured above, who represent just some of the leading experts speaking at the event, pretty much all the people who matter in this space in Australia will be there to share their expertise.

I’ll post soon in more detail about the points below. For now a quick summary of some of the features that will make attending the event to be indispensable for anyone who is involved in assessing or implementing web or mobile technologies in the enterprise:

* International keynote by video from JP Rangaswami, the visionary who instigated the first major implementation globally of Web 2.0 technologies in the enterprise at Dresdner Kleinwort Wasserstein, as featured in the landmark Harvard Business School case study and the Andrew McAfee MIT Sloan article that introduced the term Enterprise 2.0.

Moving towards our Enterprise 2.0 Executive Forum 2009, a key issue has to be how these themes are relevant to the most prominent concerns of senior executives. In short, how will applying Web 2.0 and mobile technologies in organizations save money, increase efficiency and productivity, increase market share, and build profitability?

A number of recent blog posts have squarely addressed this issue, and are important reading in framing why Enterprise 2.0 must be a top priority for executives.

Susan Scrupski, talks about Reality Check 2.0 in writing about what the members of the Advisory Board for the next Enterprise 2.0 conference in Boston are saying.

Mike Gotta of Burton Group says:

Today we are releasing our next major report, which distils - through unattributed verbatim quotes - what senior executives REALLY think about social networks inside organizations.

Future Exploration Network created the report for IBM, hosting a select group of top executives at a Roundtable discussion, and capturing the key talking points from the conversations.

Download the Executive Insights into Enterprise Social Networking Strategy report.

I usually don’t put press releases on my blog, but the one we released this morning gives a good summary of the report:

For immediate release: 20 November 2008

Australian senior executives say social networking has “real power” to change business

The majority of large Australian companies are trialing social networks within their organisations and senior executives believe that, rather than being a waste of employee time, there is substantial value to be harvested from connecting with Web 2.0, a report released today says.

This Thursday November 5 at 11am US Pacific Time I’ll be doing the keynote for a webcast on Creating Business Value from Web 2.0, targeted to the manufacturing sector. Webcast viewing is free with registration. The description of my presentation is:

Creating Business Value from Web 2.0
Business technology is being transformed. Web 2.0-style technologies that have emerged in the consumer space such as blogs, wikis, presence, RSS, and mashups are being adapted to enterprise use, changing how IT platforms support business success. The Web 2.0 Framework gives clarity into the tools and processes of Web 2.0 and how it creates business value. Applying the Web 2.0 Framework helps organizations to tap fully the insights of their knowledge workers, build more efficient processes, and get products to market faster. Six key steps to creating business value from Web 2.0 help executives to plan the path forward.

Following my keynote Tim Teeter, Product Marketing Manager from Epicor, and Scott Smith, Director of Technology from Epicor, will present how manufacturing companies specifically can apply Web 2.0 capabilities.

I'll share some of my presentation here later.

The current issue of MIS magazine Australia has an excellent feature on Corporate Web 2.0 titled Meetings of 2.0 Minds, introduced with the words: The social communication tools of the web are making their irrevocably into today’s enterprise.

The piece begins with the example of how Bond University conducted an audit of use of Web 2.0 technologies, and “uncovered a vast, organic network of technologies already being used…”

The article goes on to quote me:

The experience of Bond University is far from unique, says chairman Ross Dawson of events and strategy company Future Exploration Network, who researches Web 2.0 technologies. Whether companies realise it or not, Dawson believes there are already instances of Web 2.0 tools being used within every large corporation in Australia, usually without any managerial oversight.

“One of the important characteristics of Web 2.0 is that it emerged in the consumer space, and made its ways in the corporate space, whereas most technologies did the opposite,” he says.

Today’s New York Times has an interesting article titled Start-Ups Test Dot-Com Business Models, which compares the business models of Twitter and Yammer (a recent start-up focusing on business micro-blogging that I wrote about in a recent review of the space).

It says that Yammer, while a tiny fraction of the size of Twitter, is already getting revenue, while Twitter is still focusing on growth and waiting to monetize.

His focus on profits helped Yammer, which is based in West Hollywood, Calif., win the TechCrunch50 prize for start-ups in September. TechCrunch, a leading technology news blog that sponsored the contest, called the company “Twitter with a business model.”

Yammer’s business model is compelling, Mr. Sacks said, because it spreads virally like a consumer service, but earns revenue like a business service. Anyone with a company e-mail address can use Yammer free. When that company officially joins — which gives the administrator more control over security and how employees use the service — it pays $1 a month for each user. In Yammer’s first six weeks, 10,000 companies with 60,000 users signed up, though only 200 companies with 4,000 users are paying so far.

Earlier in the month I wrote a post on Micro-blogging in the enterprise: an idea whose time has come? I mentioned a number of the current corporate initiatives in the space, including those of Janssen-Cilag, which in February implemented an internal version of Twitter it called Jitter.

After my post I learned (on Twitter) that Janssen-Cilag was highly commended in the 2008 Intranet Innovation Awards. The executive summary of the report includes a description of Jitter. James Robertson from the Intranet Innovation Awards has also recently posted a seven-minute video interview of Janssen-Cilag’s Nathan Wallace on one of their other Intranet initiatives, Juice, for ordering IT supplies.

Last week Nathan wrote up in detail Janssen-Cilag’s experiences with micro-blogging, very generously sharing insights into the challenges as well as benefits from the initiative. This is a must read for anyone interested in the realities of implementing Web 2.0 and new communications technologies. Some selected insights from Nathan's review:

Over the last few months there has been increasing discussion of how micro-blogging tools such as Twitter could be used in organizations.

Twitter is now frequently used in external communication, with organizations as diverse as @SouthwestAir, @Comcastcares, @BigPondTeam, @SEC_Investor_Ed, and @mosmancouncil using Twitter to communicate to stakeholders and for customer service. Given the rapid rise of Twitter and how influential comments can be, this clearly needs to be on the radar for any major organization.

However there are significant constraints in using public micro-blogging services such as Twitter, Jaiku, or identi.ca for internal communication. Even with the ability to protect people’s updates to being viewed only by approved followers, few organizations would like to have this kind of information hosted externally.

As such they often look at internal tools to see how yet another consumer technology can be adapted to create value for the enterprise.

At our Enterprise 2.0 Executive Forum in February, Australian pharmaceutical company Janssen-Cilag described how it was implementing an internal version of Twitter.

A little earlier in the year CIO Magazine published an excellent feature article titled Enterprise 2.0 - What is it good for? In the print and online articles they included a sidebar: The Organization As Media Entity: Enterprise 2.0 is about making mass participation valuable, which reported on my views (that I’ve written and spoken about on many occasions before) that organizations should start thinking of themselves as media entities. The piece, shown in its entirety below, also includes six key points for CIOs to consider in implementing Enterprise 2.0.

The Organization As Media Entity
Enterprise 2.0 is about making mass participation valuable

Increasingly, the best way to understand how any organization works is to think of it as a media entity, says Ross Dawson CEO, Advanced Human Technologies and Chairman, Future Exploration Network. Organizations create messages and information, take inputs from external media sources, and edit and publish content in an increasing diversity of formats, with e-mail and the intranet often predominant. Their employees are typical media consumers (and creators), deluged by choice, and often ineffective at cutting through with their own communication. As such, the current state of the media industry offers many lessons for organizations seeking to be more effective and productive.

Dawson says it's important for CIOs trying to come to terms with Enterprise 2.0 to realize it is less about a collection of new technologies and much more about shifting organizations into the next phase of work.

The University of Massachusetts Dartmouth Center for Marketing Research has recently released research on the use of social media by the Inc 500, which are the 500 fastest growing privately owned companies in the US as ranked by Inc. magazine. This is one of the first longitudinal studies, showing changes in adoption of social media tools from one year ago. The topline results are shown below.

The researchers point to the significantly higher usage of social media by these companies compared to the Fortune 500. A few thoughts on this point and the research findings generally:

Fast growth vs large companies. Fast growing companies by necessity are open to new tools and approaches, and tend to have a culture of adoption and innovation, meaning they’re more likely to experiment with social media tools. There are no studies I’m aware of comparing growth rates of companies and their use of social media, and the causality would be very difficult to unpick, but I believe that consistent rapid growth will be hard to achieve without social media tools to facilitate effective collaboration in the organization.

Today I spoke at the Walkley Public Affairs conference, organized by the MEAA, the peak body representing workers in the Australian media industry. I spoke on the Enterprise 2.0 panel, running through many of the issues I've raised on the Enterprise 2.0 Forum blog.

Here are a few summarized comments and reflections on what I heard while I was at the event from late morning to the end of the first day.

As I walked in, Sam Mostyn of IAG was saying, reflecting on what she'd seen at the insurer, that 'what builds loyalty and commitment is trust'. That is a fundamentally important point. Corporate loyalty is evanescent today, particularly with younger workers. The only potential source of loyalty is trusting your employees. Not trusting them automatically results in zero loyalty. This is deeply relevant to the issue of blocking or allowing social networks in the enterprise.

On the next panel, Mark Pesce commented that social networks in Australia are extremely shallow. Outrageous news travels very fast. At the Future of Journalism conference comments that Roy Greenslade made about Andrew Jaspan, editor of The Age, were immediately heard. Messages propagate ubiquitously, in this case enabled by journalists in the audience live-blogging the event. Those who were interested in what Greenslade said heard about it almost instantaneously. Mark describes Twitter as his twenty-first century brain trust, extending his capabilities by giving him access to many with complementary knowledge. He describes this as 'hyperempowerment'.

I recently did the opening keynote on The Future of Business at the Tandberg Summit 2008, which brings together the clients, distributors and partners of the global videoconferencing firm, and stayed for most of the first day. I found it extremely interesting being among a large people who were concerned with implementing video in organizations, as these are almost entirely different people to those concerned with Enterprise 2.0 approaches, though their objectives and issues are very similar. More thoughts on that in a moment. It’s probably worth setting the scene with a review of the conference by CRN Magazine, titled Tandberg Summit 2008: Video killed the radio star. The entire article is worth a read – I’ve excerpted below the section covering my presentation:

A highlight of the conference was a keynote by Ross Dawson, chairman of Future Exploration Network, who provided insight into the dynamics within an organisation and the video communications market. Referring to internal business practices, Dawson stressed the importance of collaboration between employees and identifying personal qualities that may help foster growth.

We have been posting the speaker presentations at the Enterprise 2.0 Executive Forum on the event blog as they have been made available. Below is a summary of the presentations that the speakers have provided to us:

(Note: to see slide details in the slide shows, view the slides on Slideshare and put the presentation into full screen mode).

Be sure to check out the rest of the content on the Enterprise 2.0 blog - there have been some great contributions from speakers and many participants.

Ross Dawson, Chairman, Future Exploration Network

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