Monthly Archives: May 2004

The Future of Customer Relationships

I’ve just posted a new article on Creating the Future of Customer Relationships on my Advanced Human Technologies company website. The article supports the keynote speech I delivered recently at Customer Contact World 2004. The article examines how to integrate the entire spectrum of relationship channels available in order to build true “knowledge-based” customer relationships.

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The Metaweb

Nova Spivack, the grandson of Peter Drucker, has a vision of the connected future that aligns very strongly with mine. He describes the emerging “Metaweb” as the result of the rapid increase in both information connectivity and social connectivity, leading to the emergence of the global brain. A diagram and overview is provided on his

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AHT GROUP VENTURES & FEATURED CONTENT

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http://crowdsourcingresults.com/
http://rossdawsonblog.com/weblog/archives/2011/01/zeitgeist-2011-anxiety-mobility-blending-indulgence-immersion-wrath-nudity-and-more.html
http://smetechnologyforum.com/
http://ideavisualization.net/
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http://rossdawsonblog.com/weblog/archives/2010/12/map_of_the_deca.html

About the Blog author

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Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.

Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the Amazon.com bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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