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Is knowledge management dead?

Ross Dawson, October 2, 2005 at 12:56 pm

Optimize magazine recently published a Q & A with me on the past and future of knowledge management. As I set out in my much-republished article last year on The Future of Knowledge Management, I believe that knowledge management is not a very useful term any more, as it encompasses too much and it describes an activity rather than a business outcome. No, knowledge management isn’t dead, but I believe it’s usually more useful to focus on specific disciplines such as workflow, collaboration, social network analysis, and knowledge-based relationships. These represent the way forward. “KM” will continue to be used as a term, however many of the lessons learned over the last 10 years are now embedded into business practices. The interview also goes into broader issues such as business intelligence, privacy, and one of my favorite themes: the role of “knowledge specialists” in the economy.

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Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.

Ross is author most recently of Implementing Enterprise 2.0, the prescient Living Networks, which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.