Five key characteristics of great pilot team members

2. Roles and functions
The organizational role and activities of the pilot members are important in what they contribute, their understanding of the value created, and their ability to apply the lessons learned to other parts of the organization.

In most cases pilots are best run in operating parts of the business, where the final implementation will happen and business benefits will be achieved. However some organizations have found it useful to pilot Enterprise 2.0 tools within the IT function, as staff are usually enthusiastic, knowledgeable, and willing to try new technology systems. It can be particularly useful when these pilots are visible more broadly across the organization, for example for IT support issues.

Considerations for the range of roles you will want represented in pilots include:
• A team leader/ champion who is respected and energetic
• Include team members from multiple functions or departments
• Get senior management participation (if possible)
• Find teams that work over multiple locations or are frequently remote
• For some pilots an HR representative can help identify and address key issues
• Staff who already work on multiple projects or functions
• Have experience in product development or innovation
• Do not currently have intense and time-critical tasks so can afford some short-term inefficiency

3. Skills
Skills that are particularly useful in a pilot team include:
• Aptitude in learning and using new technologies
• Good communicators, including the ability to write well
• Have already used similar Web 2.0 tools (either inside the organization or on the open web)
• It an be useful to include people who do not have significant technology skills though are willing to try, as they will identify flaws that may not be apparent to experts

4. Personality
Personality characteristics that assist the success of a pilot project include:
• Think in terms of possibilities rather than problems
• Prefer trying new things to the status quo
• Critical of current business processes while having alternative ideas to propose
• It can also be useful to have a “nit-picker” on the team to identify problems and issues, though you don’t want to many of these.

5. Network
The primary way in which pilots projects will become visible to other people the organization and adapted to new issues is through the personal networks of the pilot team members. Strong personal networks within organizations emerge through both personality, organizational role, and work history (e.g. having worked in multiple divisions or locations). In most organizations networks are fairly strongly correlated to longevity in the organization, meaning that recent recruits are unlikely to have strong personal networks.

As such, it is particularly valuable to have team members who are:
• Social and gregarious
• Boundary spanners, in communicating frequently with people outside their core team
• Credible and respected in the organization
• Fairly long-term employees, particularly who have been exposed to a number of parts of the organization