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A framework for industry leadership based on collaboration

Last week I ran a half-day workshop at the annual offsite for executives of a major airline alliance, taking the group from a broad view of macro trends shaping the future, through to the generation of specific actionable ideas to create greater value across the alliance. As part of the workshop we used a framework

Continue reading A framework for industry leadership based on collaboration

I first met Mark Zawacki when I did the opening keynote at the ANZA Technology Conference in Silicon Valley in 2004, and Mark was also a speaker at the event. Mark has since founded the highly-regarded corporate accelerator 650Labs, which helps leading global corporates to drive innovation. More recently I have met Catherine Stace, CEO

Continue reading SWITCH festival shows the power and potential of cross-industry collaboration

I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office. The central

Continue reading The virtual agent of the future: Real-time photo-realistic human faces that bridge the human/ machine divide

Harnessing the power of innovation: networks are at the heart

Every organization understands they need to innovate, not just in bringing new offerings to market, but in continually becoming a new and better organization. Networks are always at the heart of innovation. The new comes from combining the old in original ways. Chemist Kary Mullis aptly described how he arrived at his innovations that won

Continue reading Harnessing the power of innovation: networks are at the heart

Immediately after my opening keynote on Creating the Future of News at INMA World Congress in New York last week was a very interesting plenary session from Neil Zuckerman of Boston Consulting Group (BCG) on branded content in the future of media, drawing on a recent multi-country study they have done. I had already emphasized

Continue reading A taxonomy of branded content and its role in the future of media

Yesterday professional services expert George Beaton and I ran the inaugural Clients and Firms of the Future: How to Compete conference in Sydney, bringing together around 100 senior leaders of professional services firms to look at the future of the industry. It is just over 15 years ago now that my first book was released

Continue reading Three critical domains of change driving the future of professional services

Creating the future of professional services – Sydney 11 March

The subtitle of my first book, 15 years ago now, was ‘The future of professional services’. I still believe it’s an incredibly important topic, not just in the future of business, but also in the future of work and society. As such I am delighted to be collaborating with one of the world’s leaders in

Continue reading Creating the future of professional services – Sydney 11 March

For decades management theorists have argued over whether and when organizations should be centralized or decentralized. However the situation is now dramatically different than it was before, as we become richly connected and the world we live in becomes increasingly complex and interdependent. A new paper reviewed by Stanford Graduate School of Business examines the

Continue reading Study: Decentralized organizations will win, especially in challenging times

The focus of big data should be creating value FOR customers

Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below. However much of the big data discussion is about how to market better to customers, gathering data ABOUT them so companies can sell more to them. This seems to me to be the wrong way to

Continue reading The focus of big data should be creating value FOR customers

John Winsor, CEO of crowdsourcing-based advertising agency Victors & Spoils and Chief Innovation Officer at global marketing conglomerate Havas, has long been an innovator and provocateur in agency world. He gave the keynote at the Future of Crowdsourcing Summit I ran in San Francisco and Sydney in 2010, and his agency was featured as a

Continue reading Agencies must adapt to a marketing world based on open systems

Yesterday I attended the Sydney launch event of the Respect Network, an initiative designed to allow individuals to own and take control of their data. They played this video, narrated by John Hurt, who starred in the film 1984. Apparently American audiences have thought this clip to be highly controversial, however it seems to provide

Continue reading Will the Respect Network enable us to take back control of our data and our lives?

A week ago I gave a keynote to a relatively small but rapidly growing professional services firm on the occasion of their 10th birthday celebration, to help them think about their next decade of business. My presentation began with macro trends, then drilled into shifts in the professional services landscape, and finally onto the leadership

Continue reading Professional services relationships as the primary portal to value creation


About the Blog author

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Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.

Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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