Recently in Business relationships Category
[UPDATE] LinkedIn has now restored this functionality. They have variously said that it is a test they were running and a technical issue. Whatever the reality, hopefully the weight of users’ voices is helping LinkedIn to focus on supporting valued connections. In 2011 I wrote about The continuing devaluation of LinkedIn connections. When I first
The New York Times has an interesting article titled Engineering Serendipity which looks at the some of the ways companies are trying to create felicitous and unexpected connections between their staff. After introducing what Yahoo! and Google are doing in the space, the article continues: As Yahoo and Google see it, serendipity is largely a
Continue reading Social networks and engineering serendipity in the workplace
This year we celebrate the 14th annual Entrepreneurs and Self-Employed Xmas Party in Sydney. As every year, the intention is to provide an opportunity for entrepreneurs and self-employed people, primarily from the technology and creative sectors, to celebrate the end of a great year with their peers. While corporate employees have someone to put on
Last week I was involved in two events for cloud-based contact centre application company IPScape, facilitating a media luncheon and hosting a customer event where I did the keynote and moderated a panel of experts. An article in Computerworld titled Companies ‘still grappling’ with basics of customer service: IPscape reviewed some of the content at
Continue reading The imperative of designing and building agility in customer service
Last week I gave the closing keynote at KANA Connect 2012 in Las Vegas, on The Future of Customer Service. I packed in a wide-ranging view on where customer service is going, including the impact of connectivity, the rise of new channels, where value will reside in relationships, and what supports the integration and integrity
Last week I gave a keynote at an internal conference of a large technology services firm that has recently acquired another firm. The conference brought together senior executives and managers from the two organizations so they could get to know each other and plan how they would work together with existing and new clients. A
Continue reading The 5 elements that enable expertise networks to flourish
Yesterday I gave the opening keynote at Global Business Travel Association Australia/NZ’s annual conference, on The Future of the Global Economy: The Opportunities. My keynote focused on the major economic, technological, and social shifts under way and how they impact business travel and how it is managed in organizations. Clearly a particularly pointed issue in
Continue reading Prediction: Video-conferencing will help drive increased business travel
One of the most important dynamics in almost all industries today is how value creation is increasingly shifting to be between organizations rather than within organizations. Most notably, the nature of client-supplier relationships have dramatically shifted over the years. This is not new. I have spent considerable time working with the institutional financial services sector,
When I wrote my first book, Developing Knowledge-Based Client Relationships, which came out in 2000 in its first edition, I thought of it in many ways as a stepping stone for me to gain credibility and move on to deal with broader issues. Yet still today the themes of the book are immensely relevant to
Continue reading Transforming clients and executives: How to enrich their mental models
Sorry, Grant Thornton, I think your instinct is very likely wrong. I saw this advertisement (also in French and Flemish) in Brussels-Midi station when I was recently passing through. Grant Thornton claims to have an ‘instinct for growth’. For some reason it seems to have an instinct (it appears without any evidence) that expanding into
Continue reading Sorry Grant Thornton, amorphous fears about IP loss should not trump value creation
Last week I had an early evening meeting set up with Indy Johar, the inspiring co-founder of Hub Westminster. When I arrived I found that Indy had invoked an ‘Open Meeting Protocol’, offering £10 to Matt Sevenoaks of KPMG to join the meeting, who in turn invited Shelley Kuipers, the CEO of Chaordix, who as
Continue reading Open Meeting Protocol and the structure of emergent collaboration
Yesterday I ran Getting Results From Crowds and Crowd Business Models workshops in Sydney, the first in a global series of crowdsourcing workshops. In opening the Crowd Business Models workshop, I ran through some of the driving forces that are shifting business models to crowds. I had quickly drawn up the list the evening before
Continue reading The MegaTrend of Distributed Attention is driving everything
AHT GROUP VENTURES & FEATURED CONTENT
About the Blog author
Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.
Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the Amazon.com bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.
Books By Ross Dawson (Incl. Free Chapters)
Articles and Reports
Future of Media Report 2008
Future of Media Report 2007
Future of Media Report 2006
Executive Insights into Enterprise Social Network Strategy
Future of the Media Lifecycle
Future of Media: Strategy Tools
Executive Insights into Enterprise 2.0
Web 2.0 Framework
Trend map 2007+
Extinction Timeline
SAP White Paper: Service Delivery Innovation
White Paper: The Seven MegaTrends of Professional Services
CNET/ University of Virginia White Paper: How Technology Purchasing Decisions Are Really Made
PM Network magazine's lead article on virtual teamwork (440KB), featuring Ross Dawson on the cover
Microsoft Strategic White Paper: How To Lock-in Your Clients (1.1MB)
Go to main blog page
AHT GROUP BUSINESS MODEL
Visualization of our activities and model
AHT Group Strategic OverviewUPCOMING EVENT
FEATURED WEBSITE
RECENT MOST DISCUSSED