Recently in Business relationships Category
Last week I had an early evening meeting set up with Indy Johar, the inspiring co-founder of Hub Westminster. When I arrived I found that Indy had invoked an ‘Open Meeting Protocol’, offering £10 to Matt Sevenoaks of KPMG to join the meeting, who in turn invited Shelley Kuipers, the CEO of Chaordix, who as
Continue reading Open Meeting Protocol and the structure of emergent collaboration
Yesterday I ran Getting Results From Crowds and Crowd Business Models workshops in Sydney, the first in a global series of crowdsourcing workshops. In opening the Crowd Business Models workshop, I ran through some of the driving forces that are shifting business models to crowds. I had quickly drawn up the list the evening before
Continue reading The MegaTrend of Distributed Attention is driving everything
In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent
Continue reading Value based pricing is at the heart of the future of professional services
When you talk about crowdsourcing, consistently one of the first objections you hear is worries about losing valuable ideas and intellectual property to unscrupulous overseas contractors. Our new book Getting Results From Crowds is designed to help people get the most value from crowdsourcing. Part of doing that is giving perspective on the challenges and
Continue reading The realities of intellectual property and crowdsourcing: don’t hold on too tight
This is now the thirteenth year that I and some friends have organized the Annual Entrepreneurs and Self-Employed Xmas Drinks in Sydney. The reality is that many who are setting up companies, working solo, or running small businesses don’t have the kinds of Christmas parties that employees of big companies do. So we celebrate together,
Continue reading Want to buy drinks for a bunch of Sydney entrepreneurs?
Jeremy Stoppelman, CEO of Yelp, is in Australia for the launch of Yelp Australia. I was invited to interview him on Monday (embargoed until today) as part of a major media campaign to kick off the site. Australia is the 13th country where Yelp has launched, with up until now all the action outside North
Continue reading Yelp leaps into the underserviced consumer review space in Australia
One of my speaking bureau just asked me to provide them with a few quick ideas on how technology is changing events, as one of their key clients is having an internal meeting to discuss their future use of technology in events. I only had 10 minutes free to write something, so it’s far from
Last week I spoke at the annual meeting of a division of a major bank. It was a one-hour event, with a live audience of several hundred, and a few thousand who worked in other locations watching via a live webcast. Given the pace of change in their business and their overt focus on innovation,
Kochie’s Business Builders program on Channel 7, which focuses on helping growing businesses improve their performance, has just started its fifth series. This series they have dedicated a complete program to an “online bootcamp”. The program starts with an interview with me, after which I go on to interview two of Australia’s top online businesses:
Continue reading KBB: Interview on the essentials of online business
I am about to hop on a plane to Hawaii, where I will be running the ‘keynote workshop’ on Creating the Future of Professional Services for global accounting network DFK International’s annual North America conference on Maui. While it’s pretty crazy, I will only be there for as long as I spend travelling to Hawaii
Continue reading Workshop slides: Creating the Future of Professional Services
The esteemed JP Rangaswami, who was at the very front of creating Enterprise 2.0 at Dresdner Kleinwort Wasserstein and is now at Salesforce.com, has just written a compelling post Thinking about the Social Enterprise, in which he distills the essence of social business. You really need to read the entire post to get the flow
Continue reading Reconfiguring the world of business around the customer
For years I have been writing about reputation and have often said that this will be the decade of the reputation economy. Yet until recently there has been very little in the space. The social media measurement systems such as Klout and PeerIndex have limited data scope and while they talk the language of reputation
Continue reading Breaking: Google+ will be a reputation engine
I recently ran a workshop on the future of business at the strategy offsite of one of the world’s largest professional services firm. During the evening I had a very interesting conversation with one of the regional directors about how professional service firms are tapping external networks. For over a decade I have written and
A week ago I was in Sanya, China, where I gave the guest keynote at the NICE Interactions 2011 conference. NICE Systems’ history is in providing voice recording and analytics to companies with many customer interactions, such as banks and telcos, for customer services and security. From there it has morphed into providing a series
Continue reading Integrating social media into cross-channel customer relationships
While the subtitle of my book Living Networks referred to the ‘hyperconnected’ economy, the reality is that living networks are built primarily on human relationships based on mutual knowledge and trust. Here is a brief excerpt from the book about what is changing in the world of trust. Trust is a business perennial—from the days
Continue reading 3 major shifts in the nature of trust in business relationships
Tomorrow morning I am giving the keynote at City of Port Phillip’s inaugural Breakfast Briefing session for the year in St Kilda, Melbourne, on the topic of Building Business in a Connected World. Here are event details and registration. Below are my slides for the presentation, which is almost entirely based on our Success in
Continue reading Keynote: Building Business in a Connected World
Chapter 5 from Living Networks, on Distributed Innovation – Intellectual Property in a Collaborative World, is still immensely relevant today. We are still relatively early on in working out the implications for innovation of distributed value creation. Here is a section towards the end of the chapter which provides 5 recommendations on managing innovation in
I’ve just finished a teleconference on The Future of Customer Relationships (follow the link for an overview), hosted by Focus.com and Brian Vellmure. The panellists were: Ross Dawson Dr. Graham Hill Dr. Michael Wu Denis Pombriant Our discussion will be available shortly as an mp3. For now, here are a few quick notes I took
Continue reading The Future of Customer Relationships: notes on where they are going
I caught up for a beer with old friend Tom Stewart, currently Chief Marketing and Knowledge Officer at Booz & Co, when he was in Sydney recently. We chatted about interesting topics such as business cycles, talent, and where media is going. Afterwards Tom wrote a great article titled Why There’s No Such Thing as
Continue reading How do you make talent shine in a world of distributed work?
A little while ago I gave a keynote at the Gartner Symposium. Gartner looks to its analysts to share their deep research at their events. It also invites a handful of external speakers to bring a lighter and more entertaining – though still pragmatic – approach and style. I suggested the topic of Driving Business
Continue reading Keynote at Gartner: Driving Business Results Through Personal Networks
Earlier this week I gave a keynote speech to Cisco Insight 2010, the conference for its top-tier partners, with the title Innovation Beyond Boundaries. I’ve always thought it anomalous that I had never done any work for Cisco, given its messages such as the Human Network are so aligned with mine, so I’m glad that
Gideon Gartner has just posted a great article titled Advisory Industry, a future redesign: the “Payment” Model, in which he draws on investment banking research pricing as a model for IT analysts and their clients. Gideon writes: So in the Wall Street model The buy-side “analysts” will work closely with their most helpful and favorite
Continue reading How IT analyst firms can learn from investment bank research pricing models
The summer issue of California Management Review a couple of years ago contains an article co-authored by myself together with Rob Cross of the University of Virginia, Kate Ehrlich of IBM, and John Helferich of Northeastern University, titled Managing Collaboration: Improving Team Effectiveness through a Network Perspective. The article can be purchased from the California
I recently spent three days in Kuala Lumpur, running a two-day workshop for a client and meeting a number of very interesting people. I hadn’t been to Malaysia for six years, so it was great to get back. I thought it was worth sharing a few top-of-mind impressions and thoughts from my brief time there.
Continue reading A visit to Malaysia: perspective on technology, innovation, and growth
When I wrote earlier Will our reputation systems be distributed? Probably not for a long time, a number of people noted that reputation systems will be gamed. Absolutely. The more valuable a system is, the more people will try to game it. If reputation systems influence who people buy from, who they date, who they
Continue reading Information filtering and reputation will be evolutionary battlefields
Michael Arrington of Techcrunch writes that this week a start-up will launch that is “effectively Yelp for people,” and promises detailed coverage in the next few days. This is of great interest, not least because our own start-up Repyoot will be launching in public beta in the next couple of weeks, starting as an influence
Continue reading Personal reputation systems are about to take off… but the next start-up won’t last
On my earlier post on Social CRM Larry Irons asked a great question about how organizations can engage effectively with their customers and partners when much of their customer support is outsourced. While there are no easy answers, there are two organizational capabilities that are increasingly critical for success. The first is developing clear strategies
I recently had a chat with R “Ray” Wang of Altimeter Group about what we’re up to and our respective business models. Among other things, Ray said that Altimeter wants to work in new spaces that others aren’t covering. ERP is boring. But Social CRM, for example, is on the leading edge of where value
Continue reading Social CRM and disrupting analyst business models
I was recently interviewed for a report created by the executive forum Vistage, titled 12 Trends That Will Define Business in the “New Normal”. One of the key trends covered in the report in which they drew on my thoughts is reputation management, excerpted below. Trend 7: Reputation Management
Earlier this week I did the opening keynote at the AMP Hillross annual convention, with the title of Embracing the Future. Hillross, one of the most upmarket of the wealth management networks, is seeking to lead the rest of the market by shifting to a pure fee-for-advice model, and rapidly developing a true professional culture.
Continue reading How reputation measurement will transform professional services
I am running a two-day executive program on Relationship Management for Financial Services in Kuala Lumpur on 28-29 January, organized by IBN International. The workshop will be attended by executives from a variety of local and global financial institutions in South-East Asia. Over the last few years I have spent less time on these issues
Last week I did the keynote presentation in a webinar run by ITNews and Oracle on How to spark sales using social media apps. My presentation was titled The Future of Sales is Social. The slides are below, and you can listen to the on demand webinar here (registration required). Keynote: The Future of Sales
Continue reading The Future of Sales is Social (the rise of social CRM)
In March I gave the opening keynote at the Direct Selling Association’s conference, talking about the breadth of opportunities in the economy and the role online social networks and communication might play in the future of the industry. From what I learned by preparing for and giving the keynote, I wrote a brief piece Six
Continue reading ABC TV interview: The future of direct selling
I was interviewed this morning on Sky Business Tech Report. Some of the things we discussed in the interview are: * How social media such as Facebook, Twitter, YouTube and many others change how companies engage with customers, become more efficient, and being competitive.
SmartCompany magazine is running a webinar on Monday 16 November at 2pm: How Small and Mid-Sized Companies are Using Technology to Drive Business Success. The webinar will provide a preview to some of the outstanding content at SME Technology Summit. Amanda Gome, Publisher of SmartCompany, will moderate the discussion and share some of her insights
Continue reading SmartCompany webinar next Monday to feature SME Tech Summit speakers
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About the Blog author
Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.
Ross is author most recently of Implementing Enterprise 2.0, the prescient Living Networks, which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.
Books By Ross Dawson (Incl. Free Chapters)
Articles and Reports
Future of Media Report 2008
Future of Media Report 2007
Future of Media Report 2006
Executive Insights into Enterprise Social Network Strategy
Future of the Media Lifecycle
Future of Media: Strategy Tools
Executive Insights into Enterprise 2.0
Web 2.0 Framework
Trend map 2007+
Extinction Timeline
SAP White Paper: Service Delivery Innovation
White Paper: The Seven MegaTrends of Professional Services
CNET/ University of Virginia White Paper: How Technology Purchasing Decisions Are Really Made
PM Network magazine's lead article on virtual teamwork (440KB), featuring Ross Dawson on the cover
Microsoft Strategic White Paper: How To Lock-in Your Clients (1.1MB)
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