Recently in Business relationships Category

I was recently interviewed for an extended article Networked Business: The wealth in your connections written by Nick Saalfeld for the Microsoft Talking Business series. Here are some excerpts from the article, which provide a neat summary of some of my thinking on the space. It’s a fallacy to think of networking as a sales

Continue reading Why your networks and collaboration are at the heart of the value you create

How technology is enabling the humanity of organizations

After my recent opening keynote at the SAP Australia User Group Summit on Leadership in Enterprise Technology, I did a video interview for Inside SAP magazine, shown below. The full transcript of the interview is available on our new publication CIO of the Future.

The immense social media opportunity for real estate

The Weekend Australian last Saturday had an interesting article titled Facebook shakes up house hunt (subscription may be required). It described how a couple had bought their dream home after finding it on the Facebook page of a real estate agent. They arranged to inspect it immediately after it appeared on the page and bought

Continue reading The immense social media opportunity for real estate

One of my recent series of interviews on the future on the Morning Show was on the future of retail and shopping. Click on the image to see a video of the segment: One of the examples I gave is of Trunk Club, which regularly sends a trunk of clothes to its male customers. They

Continue reading Personalization and the future of retail: Knowing your taste better than you know yourself

For over a decade I have been working with various facets of the idea of Global Innovation Networks: connections around the world that facilitate new endeavors. Innovation always stems from diverse connections between ideas and people. Bringing in different viewpoints from around the world necessarily provides more opportunities for the new. Moreover, in the many

Continue reading The immense role of national and ethnic diaspora in driving global innovation

[UPDATE] LinkedIn has now restored this functionality. They have variously said that it is a test they were running and a technical issue. Whatever the reality, hopefully the weight of users’ voices is helping LinkedIn to focus on supporting valued connections. In 2011 I wrote about The continuing devaluation of LinkedIn connections. When I first

Continue reading LinkedIn removes reply before accepting invitations, accelerating the devaluation of connections [UPDATED]

Social networks and engineering serendipity in the workplace

The New York Times has an interesting article titled Engineering Serendipity which looks at the some of the ways companies are trying to create felicitous and unexpected connections between their staff. After introducing what Yahoo! and Google are doing in the space, the article continues: As Yahoo and Google see it, serendipity is largely a

Continue reading Social networks and engineering serendipity in the workplace

This year we celebrate the 14th annual Entrepreneurs and Self-Employed Xmas Party in Sydney. As every year, the intention is to provide an opportunity for entrepreneurs and self-employed people, primarily from the technology and creative sectors, to celebrate the end of a great year with their peers. While corporate employees have someone to put on

Continue reading How to make friends with and influence Sydney’s entrepreneurial and self-employed community

Last week I was involved in two events for cloud-based contact centre application company IPScape, facilitating a media luncheon and hosting a customer event where I did the keynote and moderated a panel of experts. An article in Computerworld titled Companies ‘still grappling’ with basics of customer service: IPscape reviewed some of the content at

Continue reading The imperative of designing and building agility in customer service

Last week I gave the closing keynote at KANA Connect 2012 in Las Vegas, on The Future of Customer Service. I packed in a wide-ranging view on where customer service is going, including the impact of connectivity, the rise of new channels, where value will reside in relationships, and what supports the integration and integrity

Continue reading The Future of Customer Service: Using technology to increase both efficiency and relationship strength

The 5 elements that enable expertise networks to flourish

Last week I gave a keynote at an internal conference of a large technology services firm that has recently acquired another firm. The conference brought together senior executives and managers from the two organizations so they could get to know each other and plan how they would work together with existing and new clients. A

Continue reading The 5 elements that enable expertise networks to flourish

Yesterday I gave the opening keynote at Global Business Travel Association Australia/NZ’s annual conference, on The Future of the Global Economy: The Opportunities. My keynote focused on the major economic, technological, and social shifts under way and how they impact business travel and how it is managed in organizations. Clearly a particularly pointed issue in

Continue reading Prediction: Video-conferencing will help drive increased business travel

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About the Blog author

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Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.

Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the Amazon.com bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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