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In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models. Pricing by value rather than time is clearly a central aspect to building true knowledge-based relationships, since knowledge should be measured by the value of its application rather than time spent
Continue reading Value based pricing is at the heart of the future of professional services
When you talk about crowdsourcing, consistently one of the first objections you hear is worries about losing valuable ideas and intellectual property to unscrupulous overseas contractors. Our new book Getting Results From Crowds is designed to help people get the most value from crowdsourcing. Part of doing that is giving perspective on the challenges and
Continue reading The realities of intellectual property and crowdsourcing: don’t hold on too tight
This is now the thirteenth year that I and some friends have organized the Annual Entrepreneurs and Self-Employed Xmas Drinks in Sydney. The reality is that many who are setting up companies, working solo, or running small businesses don’t have the kinds of Christmas parties that employees of big companies do. So we celebrate together,
Continue reading Want to buy drinks for a bunch of Sydney entrepreneurs?
Jeremy Stoppelman, CEO of Yelp, is in Australia for the launch of Yelp Australia. I was invited to interview him on Monday (embargoed until today) as part of a major media campaign to kick off the site. Australia is the 13th country where Yelp has launched, with up until now all the action outside North
Continue reading Yelp leaps into the underserviced consumer review space in Australia
One of my speaking bureau just asked me to provide them with a few quick ideas on how technology is changing events, as one of their key clients is having an internal meeting to discuss their future use of technology in events. I only had 10 minutes free to write something, so it’s far from
Last week I spoke at the annual meeting of a division of a major bank. It was a one-hour event, with a live audience of several hundred, and a few thousand who worked in other locations watching via a live webcast. Given the pace of change in their business and their overt focus on innovation,
Kochie’s Business Builders program on Channel 7, which focuses on helping growing businesses improve their performance, has just started its fifth series. This series they have dedicated a complete program to an “online bootcamp”. The program starts with an interview with me, after which I go on to interview two of Australia’s top online businesses:
Continue reading KBB: Interview on the essentials of online business
I am about to hop on a plane to Hawaii, where I will be running the ‘keynote workshop’ on Creating the Future of Professional Services for global accounting network DFK International’s annual North America conference on Maui. While it’s pretty crazy, I will only be there for as long as I spend travelling to Hawaii
Continue reading Workshop slides: Creating the Future of Professional Services
The esteemed JP Rangaswami, who was at the very front of creating Enterprise 2.0 at Dresdner Kleinwort Wasserstein and is now at Salesforce.com, has just written a compelling post Thinking about the Social Enterprise, in which he distills the essence of social business. You really need to read the entire post to get the flow
Continue reading Reconfiguring the world of business around the customer
For years I have been writing about reputation and have often said that this will be the decade of the reputation economy. Yet until recently there has been very little in the space. The social media measurement systems such as Klout and PeerIndex have limited data scope and while they talk the language of reputation
Continue reading Breaking: Google+ will be a reputation engine
I recently ran a workshop on the future of business at the strategy offsite of one of the world’s largest professional services firm. During the evening I had a very interesting conversation with one of the regional directors about how professional service firms are tapping external networks. For over a decade I have written and
A week ago I was in Sanya, China, where I gave the guest keynote at the NICE Interactions 2011 conference. NICE Systems’ history is in providing voice recording and analytics to companies with many customer interactions, such as banks and telcos, for customer services and security. From there it has morphed into providing a series
Continue reading Integrating social media into cross-channel customer relationships
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About the Blog author
Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.
Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the Amazon.com bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.
Books By Ross Dawson (Incl. Free Chapters)
Articles and Reports
Future of Media Report 2008
Future of Media Report 2007
Future of Media Report 2006
Executive Insights into Enterprise Social Network Strategy
Future of the Media Lifecycle
Future of Media: Strategy Tools
Executive Insights into Enterprise 2.0
Web 2.0 Framework
Trend map 2007+
Extinction Timeline
SAP White Paper: Service Delivery Innovation
White Paper: The Seven MegaTrends of Professional Services
CNET/ University of Virginia White Paper: How Technology Purchasing Decisions Are Really Made
PM Network magazine's lead article on virtual teamwork (440KB), featuring Ross Dawson on the cover
Microsoft Strategic White Paper: How To Lock-in Your Clients (1.1MB)
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