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The Age today has an interesting article titled Outsourcing on steroids that looks at the array of online technologies that are enabling the outsourcing of small tasks and the crowdsourcing of design, innovation, and other key business functions. I’ve noticed that in just the last few weeks mainstream media coverage of online service exchanges and
Continue reading The rapidly building wave of online outsourcing and crowdsourcing
There’s a great article in the latest issue of B&T Today on how Westpac, one of Australia’s big four banks, is approaching working with its advertising and creative agencies. Here are a few choice excerpts from the article, which is well worth a read in its entirety. Jee Moon, director of brand and marketing at
Continue reading Agency co-creation: very hard to make it work but that’s where the most value lies
ABC TV ran a segment a few days ago on how companies are using Twitter to create value, including an interview with me on how businesses can use Twitter effectively. This should be a topic of particular interest to small and mid-sized companies. If you are interested in learning more, SME Tech Summit in Sydney
Continue reading ABC TV Interview: How business can create value with Twitter
A couple of years ago Deloitte tempted John Hagel away from independent consulting to co-chair a new think-tank, now called the Deloitte Center for the Edge. I have been a long-time fan of John’s work, and find many parallels with my own path and research. The Center recently released its first major study, the Shift
The Insight Exchange is going from strength to strength. Its next major event is the SME Tech Summit, to be held on 1 December in Sydney. The Insight Exchange’s CEO Beth Etling has put together an extraordinary agenda for what will be a landmark event in the space. Keynote speakers include Tim Pethick of Nudie
Continue reading SME Tech Summit in Sydney on 1 December – book the date!
Yesterday I did a keynote for Publishers Australia on Creating the Future of Media, pointing to driving forces, key strategic issues, and action items for media companies today, with Iggy Pintado also presenting on leveraging social media in publishing. The event attracted more attendees than any similar event organized by Publishers Australia so far, so
Yesterday ABC Radio National’s Future Tense program did a special feature on the future of conferences. Beth Etling, CEO of The Insight Exchange, was one of the three panelists interviewed, along with Matt Moore of Innotecture and Katie Chatfield of Jack Morton Worldwide. You can listen to the future of conference program here as a
Continue reading ABC Radio National: Beth Etling on the future of conferences – where is it going?
Tomorrow I am giving the opening keynote at the Direct Selling Association of Australia Conference 09 which is on the theme of ‘Defining our Future’. The slides for my presentation are below. As always, these are intended to accompany my keynote, not as stand-alone slides. Embracing the Future: Keynote to DSAA 23 March 2009 View
Continue reading Embracing the Future: keynote speaker at Direct Selling Assocation
For many, many years I have felt that the vast majority of conferences were very poorly run, continuing to apply ancient, didactic approaches. That’s one of the reasons that a few years ago I started running events, organizing the Future of Media Summit, which annually links Sydney and San Francisco, the Enterprise 2.0 Executive Forum
I recently gave the keynote speech for a Sun Microsystems Partner Executive Forum, where Sun brought together the top executives from its extensive partner network for an update and relationship building session. Below is an 8 min video containing brief excerpts from my keynote, titled The Future of the Network Economy. Topics covered in the
I’m giving the keynote, titled Embracing the Future, at the Defining our Future conference in the Gold Coast 22-24 March, run by the Direct Selling Association. Below is an introductory video on the event, briefly reviewing the event and main speakers. DSAA 2009 from Tom Walter on Vimeo. I’ve never spoken to the direct selling
Continue reading Keynote at Direct Selling Association conference in March
The September issue of the Consulting News magazine of the ASTD (American Society for Training & Development) includes an article I wrote on Building Better Client Relationships. The article is below: Building Better Client Relationships by Ross Dawson In an increasingly money conscious and global economy, where consultants often spend large sums and substantial energy
Continue reading ASTD Consulting News: Building Better Client Relationships
After the news of the deal between LinkedIn and New York Times I wrote about a couple of days ago, LinkedIn has just announced new deals with LexisNexis and Outlook plug-in Xobni. The LexisNexis deal is particularly intriguing. Back in 2003 a number of corporate social networking applications were launched, notably Spoke, VisiblePath, and Contact
Download Chapter 4 of Living Networks on Emerging Technologies Every chapter of Living Networks is being released on this blog as a free download, together with commentary and updated perspectives since its original publication in 2002. For the full Table of Contents and free chapter downloads see the Living Networks website or the Book Launch/
Continue reading Living Networks – Chapter 4: Relationship Rules – Free Download and Commentary
I first caught up with Greg Oxton a few years ago while I was in San Francisco. It seemed like an obvious connection, as he runs the Consortium for Service Innovation, a group of very large organizations with significant service and support operations. Their focus on Knowledge-Centered Support overlaps with my idea of Knowledge-Based Client
Continue reading Knowledge-centered support: Greg Oxton workshop in Sydney
Tomorrow I am presenting a keynote at the Network Roundtable conference at University of Virginia on Tapping Networks to Bring the Best of the Firm to Clients. This is the fruition of many years of work applying network analysis approaches to high-value client relationships. I will be talking about the big picture of what has
Continue reading Tapping Networks to Bring the Best of the Firm to Clients
My book Developing Knowledge-Based Client Relationships has popped up again on a few Popular lists on Amazon.com, notably on Consulting and Customer Service. The first edition, which came out in January 2000, was for two months #1 on Amazon.com from Australia, and spent two years in the top 20 book purchases from Deloitte & Touche
A little while ago I was interviewed for an article in CIO magazine titled Remote Control, which looked at the issues in having employees work remotely. The article quoted me as follows: While companies tend to think of telecommuting and remote access as something to support domestic employees, business strategist Ross Dawson believes it will
When I was in Singapore last week to do a keynote for a client I was interviewed by Yiep Siew Joo on 938LIVE, the largest English-language news radio station, for its Bottomline business program. Click here to go directly to audio of the radio interview, and here for the Bottomline Podpage where the article is
Continue reading Interview on building powerful relationships in a global economy
A recent article in Smartcompany magazine titled Sites for more eyes examines how companies can build online communities for their customers. It offers 10 tips on building communities, drawing on an interview with me for two of the tips: Tip #3 – Create champions for your product Find the people who are the champions of
Yesterday I gave a keynote on Creating the Future of Business at the Q400 Business Summit in Brisbane, which was themed Future Shocks. The feedback was fantastic; I’m hoping to be able to post a video of my presentation soon. One of the key themes of my presentation was the Open Economy, in which everything
Continue reading Keynote speech on Creating the Future of Business
The June issue of BOSS magazine has a very interesting piece titled “Lost in Translation”, which examines the role of building a shared corporate language for employees and clients. (The article is currently available online though AFR often takes these offline after a period.) The article quotes me as follows: “Management consultant Ross Dawson, from
Continue reading The role of shared corporate language in staff and client communication
There’s currently a massive discussion going on in the blogosphere about a series of Microsoft ads in which they asked prominent bloggers such as Michael Arrington, Om Malik, Fred Wilson, and Richard MacManus (the links are to their comments on the brouhaha) to say what they thought the term “people-ready” meant. These were compiled in
Continue reading The increasingly tight limits of propriety for bloggers
I recently pointed to the launch of the second edition of Developing Knowledge-Based Client Relationships, including the free download of Chapter 1 of the book. Following on from this, the other free chapter from the book is Chapter 6 – Enhancing Client Relationship Capabilities: Implementing Key Client Programs. Over the last decade most major organizations
Continue reading Chapter 6: Implementing key client programs
The second edition of Developing Knowledge-Based Client Relationships was released 18 months ago now. The first edition, launched in January 2000, was on several Amazon.com bestseller lists, including ranking at #1 from Australia for the two months after its release, and on the top 20 sellers list for Deloitte & Touche for over two years,
Continue reading Developing knowledge-based client relationships: Chapter 1
This is great! Doc Searls of The Cluetrain Manifesto fame has written an extremely rich and interesting piece titled Building an Relationship Economy. He begins by describing a series of stimulating conversations, during which Eric S. Raymond, author of The Cathedral and the Bazaar, one of the seminal pieces of the open source movement, suggested
Continue reading The relationship economy and vendor relationship management
I have previously written about blogging and Regulation FD, which is a Securities and Exchange Commission (SEC) regulation that requires egalitarian dissemination of substantive news that could affect the share price. On the face of it, blogs and RSS are the perfect way to allow perfectly equal access to news by everyone. Yet this is
Continue reading Changing investor disclosure could transform the world of blogging
BusinessWeek reports that Apple is readying release of move downloads from its iTunes site, pitched at $14.99 for new movies and $9.99 for back catalogue. At the same time, it says, WalMart is actively lobbying Hollywood studios not to allow Apple to provide these downloads. Wal-Mart’s actions are said to have included threatening not to
Continue reading The slow pace of change in distribution channels
The recent case of a blogger who had a poor experience with a camera shop brings out the phenomenal power of the blogging. Thomas Hawk, a professional photographer, ordered a camera online from PriceRitePhoto. When he was called by a salesperson to sell him expensive accessories, which he turned down, they reportedly refused to deliver
My book Living Networks, which came out at the end of 2002, opened with the words “Macromedia, the company best known for selling Flash software, is blogging,” and went on to describe what blogs were, and how they were just beginning to be used in business. A few years on, and according to the title
The second edition of Developing Knowledge-Based Client Relationships is now out, with the Global Book Launch in New York in late June a big success, despite storms that evening. It will still take another couple of weeks before it’s in bookshops outside the US, but it’s available from online booksellers. Two free chapters are available
A few weeks ago now I chaired the Collaboration in Financial Services Europe conference in London. The White Paper on How Collaborative Technologies are Transforming Financial Services is now available from my website. If you’re interested in the topic, the review of the original Collaboration in Financial Services conference in New York last September is
Continue reading Review of Collaboration in Financial Services Europe
Every issue of Harvard Business Review includes a hypothetical case study, together with commentaries by leading practitioners on what they recommend in the situation. The case study in the July-August issue, written by Nitin Nohria, titled “Feed R&D – or Farm it Out?” is a very interesting examination of a company that is wondering whether
In one of those cases in which there is a whole world of implications behind a seemingly small news item, an article in the Financial Times recently stated that banks are in danger of insider trading by sharing information inside the bank on credit derivatives. Trading in credit default swaps (which are essentially financial instruments
Some live impressions as I sit in the extremely interesting MeshForum 2005, blogging on the local WiFi network. Currently watching a video by the founder of the Yellow Arrow Project – an extremely cool global project that is a kind of collaborative filtering – people use yellow arrows to point out what’s worth looking at,
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About the Blog author
Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.
Ross is author most recently of Implementing Enterprise 2.0, the prescient Living Networks, which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.
Books By Ross Dawson (Incl. Free Chapters)
Articles and Reports
Future of Media Report 2008
Future of Media Report 2007
Future of Media Report 2006
Executive Insights into Enterprise Social Network Strategy
Future of the Media Lifecycle
Future of Media: Strategy Tools
Executive Insights into Enterprise 2.0
Web 2.0 Framework
Trend map 2007+
Extinction Timeline
SAP White Paper: Service Delivery Innovation
White Paper: The Seven MegaTrends of Professional Services
CNET/ University of Virginia White Paper: How Technology Purchasing Decisions Are Really Made
PM Network magazine's lead article on virtual teamwork (440KB), featuring Ross Dawson on the cover
Microsoft Strategic White Paper: How To Lock-in Your Clients (1.1MB)
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