Recently in Enterprise 2.0 Category
Last week I had an early evening meeting set up with Indy Johar, the inspiring co-founder of Hub Westminster. When I arrived I found that Indy had invoked an ‘Open Meeting Protocol’, offering £10 to Matt Sevenoaks of KPMG to join the meeting, who in turn invited Shelley Kuipers, the CEO of Chaordix, who as
Continue reading Open Meeting Protocol and the structure of emergent collaboration
[This post first appeared on the Getting Results From Crowds book website] Over the last two weeks I have delivered 8 keynotes or workshops on crowdsourcing across Western Europe. Most of them have been highly interactive sessions, bringing out new ideas or highlighting common issues or concerns. Part of the intent has been to gather
Continue reading 8 crowd insights from 8 crowdsourcing workshops
I’m at the Melbourne Google Enterprise Atmosphere on Tour event, the first of 25 events around the world. I am doing the keynote on The Evolution of Business at the Melbourne and Sydney events, giving an external perspective which happens to be highly aligned with the Google vision. The event included a Google Apps demo.
Continue reading Every business document should be in the cloud and concurrently editable
Yesterday I ran Getting Results From Crowds and Crowd Business Models workshops in Sydney, the first in a global series of crowdsourcing workshops. In opening the Crowd Business Models workshop, I ran through some of the driving forces that are shifting business models to crowds. I had quickly drawn up the list the evening before
Continue reading The MegaTrend of Distributed Attention is driving everything
[Originally posted on Getting Results From Crowds book website] As awareness of crowdsourcing increases, there is a rapidly increasing appetite for learning how to do it well. Yesterday I spoke at the City of Sydney’s Let’s Talk Business event on Outsourcing: Costs Down + Revenues Up, alongside highly experienced executives such as Matt Barrie, CEO
Continue reading The growing appetite for learning how to crowdsource
These are frantically busy days, which is squeezing my ability to blog and capture some of the fascinating stuff flying by. In coming months I think I’ll try to do more ‘mini-blogging’, just capturing quick thoughts and impressions rather than writing up every interesting speaking engagement or media appearance I do. Yesterday I gave three
I caught up with some of the Yammer team this morning, including Chief Customer Officer David Obrand, while they are in town for the Yammer on Tour series. I was particularly interested in talking with them about Yammer’s shift to activity streams. In the massive convergence of enterprise social platforms that we’ve seen over the
Our Social Media Strategy Framework has been one of our most popular frameworks, with well over 100,000 views, as well as more for the translations into 12 languages. I have used the framework extensively as a starting point to help executives understand the space and clients to develop social media strategies. Many people have told
Continue reading Social Media Strategy Framework: Explanation and guide
I recently spoke at an event organised by Building the Organisation of Tomorrow, a group created by alumni of University of Technology Sydney’s Master of Business in IT Management program. The format was very stimulating, with three 15 minute presentations, each followed by 15 minutes Q&A and then a ‘disruptive event’, including some awesome satirical
Continue reading New ideas: Building the organizations of tomorrow
[This post first appeared on the Getting Results From Crowds book website] Research firm IDC has forecast that there will be 1.3 billion ‘mobile workers’ in the world by 2015, representing 37.2% of the global workforce. This points to the massive explosion of what I call the ‘global talent economy’, in which talent can be
Continue reading In the global talent economy over 50% will be mobile workers
I’m at the launch meeting of the social media community of practice set up by Institute of Public Administration NSW (IPAA). Earlier this year I gave the opening keynote on The Transformation of Government at IPAA’s annual conference, where I was encouraged to see the interest and appetite for new and more open approaches to
Continue reading Making social media happen in government: case study of NSW Department of Education
Yesterday I gave the keynote on The Future of Information Technology at the Local Government IT2011 conference in Coffs Harbour, which this year had the theme of mobility. Given the ambitious scope of my keynote title, I covered a lot of territory including fundamental technology shifts and the evolving shape of organizational technology. In looking
Continue reading Tear the walls down: Jericho and the future of enterprise tech
Earlier this week I spoke at an excellent event organized by Canon for the CIOs of major organizations. During an extended lunch, a diverse range of ‘celebrities’ including TV personalities, authors, and musicians gave short presentations. I spoke about how the evolving intersection of technology and society is shaping employees’ expectations, particularly in the technology
Continue reading 5 facets of employees’ increasing technology expectations
Last week I attended a breakfast organized by IBM for a small group of Chief Marketing Officers (CMOs) and influencers, hosted by its Australian CMO Mark Willson. IBM had recently launched its global CMO study, showing what CMOs are thinking about marketing today and in the future. At the breakfast it gave us a sneak
Continue reading The future of Chief Marketing Officers and leadership
This week I was MC for the AHRI HR Technology conference, and ran one of the workshops on the following day, on Creating Results Using Social Media. A real highlight of the conference was the Social Media: Risks and Rewards panel, which I chaired, with the participation of a fantastic cast of Peter Williams of
Continue reading Using social media to track and drive organizational success metrics
Tomorrow is the Australian Human Resources Institute HR Technology conference. I will be MC for the conference day, and will also run a half-day workshop on Creating Results Using Social Media on the following day. I thought I would share the visual content we will be using during the workshop. As usual, the slides are
Continue reading Workshop content: Creating results using social media – the HR perspective
I recently gave the opening keynote at Local Government Association of Tasmania‘s annual conference. On the occasion of their 100th anniversary, they wanted to look forward to the future as well as to their past. Incidentally, the event was just two days after I gave the opening keynote at the Institute of Public Administration NSW’s
A few days ago Arie Goldshlager pointed me to the fantastic video below of Giam Swiegers, CEO of Deloitte Australia, talking about the company’s use of micro-blogging. Shortly after Forrester announced that Deloitte Australia’s Yammer network had won its 2011 Forrester Groundswell award in the category of Collaboration Systems. Undoubtedly a major factor in Deloitte
This morning I am giving the external keynote at a closed conference for senior client executives run by a major professional services firm. They know the technical content they are presenting is rather dry so my role is to provide a highly engaging kick-off to the day (spouses are invited too) which is also practical
Continue reading Keynote slides: The Power of Social Media and Future Organizations
How many LinkedIn requests are you getting? Very likely significantly more than you were getting just a few months ago. LinkedIn reached 100 million users in March. As one of the first 10,000 users, I early on saw the potential of a purely professional social network. It consistently grew in size and user value over
Continue reading The continuing devaluation of LinkedIn connections
The esteemed JP Rangaswami, who was at the very front of creating Enterprise 2.0 at Dresdner Kleinwort Wasserstein and is now at Salesforce.com, has just written a compelling post Thinking about the Social Enterprise, in which he distills the essence of social business. You really need to read the entire post to get the flow
Continue reading Reconfiguring the world of business around the customer
Knowledge@Australian School of Business recently published an interesting article on corporate blogging, which drew on an interview with me. Here are the quotes it took from my interview, along with a few comments. One of the greatest dangers is not getting involved in blogging at all, claims Ross Dawson – futurist, blogger and chairman of
This month’s Qantas Business Radio has a technology focus, including interviews with Nick Leeder, Managing Director of Google Australia, Simon Hackett, Managing Director of Internode, Peter Williams, CEO of Deloitte Digital, Charis Palmer, Editor of Technology Spectator, Ian Hogg, CEO of FremantleMedia Australia, as well as myself. There are some great insights in the various
Continue reading Qantas Business Radio: why crowdsourcing will drive the future of organizations
Financial services is one of the most industries in which the use of social media is the most relevant, not least because customer service is a critical differentiator between highly commoditized offerings. While financial services and banking were traditionally highly relationship-based, the shift to online has significantly eroded those relationships. Social media, used well, provides
Continue reading Research: The acceleration of Australian banks’ use of social media
Continuing our series of conversations on the future with Gerd Leonhard of The Futures Agency and myself, here we discuss the future of Twitter. Some of the topics we discuss include:
For the last decade I have examined and applied social network analysis in and across organizations, for example in large professional firms, technology purchase decision-making, high-performance personal networks, and other applications. The more time you spend with the analysis of social networks in organizations and those firms that have applied the techniques, the more evident
A week ago I was in Sanya, China, where I gave the guest keynote at the NICE Interactions 2011 conference. NICE Systems’ history is in providing voice recording and analytics to companies with many customer interactions, such as banks and telcos, for customer services and security. From there it has morphed into providing a series
Continue reading Integrating social media into cross-channel customer relationships
I was delighted to get an invite to Google+. Then amazed when I was told I can’t use Google+ because we use Google Apps. It seems that Google is expecting to make Google+ available to Google Apps users “in a few months” with some .edu users possibly trialling it sooner. As many others have expressed,
Crowdsourcing is rapidly gaining visibility as a mainstream business topic. The current issue of Outsource magazine has a good article titled The Road of the Crowd. It was written by Steve Bynghall, who produced the recent IBF24 event run by Intranet Benchmarking Forum, and who is collaborating with me on some projects. It’s a good
Continue reading Crowdsourcing goes mainstream, shaping organizations and the future of work
When I posted a little while back about using an external keyboard with the iPad, I promised to share how I use the iPad for work. When I bought the iPad I found it quite frustrating for a while in trying to use the iPad as I wanted, but I managed to work it out,
Continue reading 9 great ways to make the iPad a useful work tool: structures, setup, apps
I gave my keynote on How Technology is Transforming Business for Australian Institute of Company Directors this morning here in Beijing. Based on the responses of the 500+ company directors in the audience, they absolutely understand the need for change. Here are their answers on audience response units to questions I posed during my presentation.
I am at the annual conference of the Australian Institute of Company Directors, held this year in Beijing. It is fantastic that Australian company directors are choosing to meet here rather than at home, broadening vistas and opportunities. The Grand Ballroom at China World Hotel is full, with around 500 people here. While I don’t
Continue reading Notes from the Australian Institute of Company Directors in Beijing
Tomorrow morning I give the breakfast keynote at Think Business 2011, making it my third keynote this week. For those attending the breakfast, here are my slides, which go through and flesh out our recent Success in a Connected World framework and also touch on related issues such as personal branding. The usual disclaimers apply:
Continue reading Keynote slides: Building Success in a Connected World
I am always trying to get better at using visuals to support my keynotes and presentations. I use many videos, and we have created quite a few Flash animations that I embed into Powerpoint to make them more dynamic. I have been aware of Prezi as a dynamic presentation tool for some time now, though
Our latest visual framework is The Transformation of Business. Many of my keynotes and client workshops at the moment are to high-level business audiences such as boards of directors and top executive teams who need to understand the essence of how the business landscape is changing and the implications. While you can never capture the
Continue reading New Framework: The Transformation of Business
AHT GROUP VENTURES & FEATURED CONTENT
About the Blog author
Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.
Ross is author most recently of Implementing Enterprise 2.0, the prescient Living Networks, which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.
Books By Ross Dawson (Incl. Free Chapters)
Articles and Reports
Future of Media Report 2008
Future of Media Report 2007
Future of Media Report 2006
Executive Insights into Enterprise Social Network Strategy
Future of the Media Lifecycle
Future of Media: Strategy Tools
Executive Insights into Enterprise 2.0
Web 2.0 Framework
Trend map 2007+
Extinction Timeline
SAP White Paper: Service Delivery Innovation
White Paper: The Seven MegaTrends of Professional Services
CNET/ University of Virginia White Paper: How Technology Purchasing Decisions Are Really Made
PM Network magazine's lead article on virtual teamwork (440KB), featuring Ross Dawson on the cover
Microsoft Strategic White Paper: How To Lock-in Your Clients (1.1MB)
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