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I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office. The central

Continue reading The virtual agent of the future: Real-time photo-realistic human faces that bridge the human/ machine divide

What happens when the home of the future crashes?

This morning I was interviewed on the Mornings TV program about the future of homes, based on an interesting interactive infographic of how our homes may change over the next 15 years. Click on the image below to watch a video of the segment.

The potential of open source 3D printed housing and community

This morning I was interviewed on the Mornings program about open source 3D printed houses. You can view a video of the segment by clicking on the image below. We primarily discussed the fantastic Wikihouse project, which provides Creative Commons plans for parts which can be 3D printed or machine cut and readily assembled to

Continue reading The potential of open source 3D printed housing and community

This morning I was interviewed on the national breakfast program Sunrise on the future of jobs, discussing a report that suggested 40% of jobs could be replaced by automation in the next 10-15 years. Click on the image to see a video of the segment: In the segment I pointed to some of the broader

Continue reading Jobs of the future: sports referees out, emotional designers in

The Committee for Economic Development for Australia (CEDA) today launched a landmark publication Australia’s Future Workforce? It’s an excellent report, bringing together contributions from leading researchers from Australia and globally, looking at the exceptional challenges of the changing landscape of work, and some of the policy prescriptions that will help nations and their citizens to

Continue reading 40-50% of jobs are at risk of being lost to automation, but where will they disappear fastest?

Six compelling reasons we should have driverless cars

Yesterday morning I was interviewed on Channel 9 Mornings about driverless cars. You can view the segment by clicking on the image below. While daytime TV isn’t an ideal form to discuss all of the ins and outs of big issues, we did start to discuss some of the advantages of driverless cars. Some of

Continue reading Six compelling reasons we should have driverless cars

I attended a very interesting lunch today hosted by EMC launching a study and report on Information Generation, drawing on a survey of 3,600 executives globally looking at what will drive their business in coming years. The primary themes of the report were around spotting opportunities, innovation, transparency and trust, personalization, and 24/7 availability, and

Continue reading The need for innovation across boundaries and the power of big data analytics

One of our companies, Future Exploration Network, recently created a detailed report for a client delving into the most important shifts shaping the next decade and beyond. One of the themes was Cities Reconfigured. The section began: Urbanisation has proved to be a dominant global force, shaping both developed and developing countries. We know cities

Continue reading Cities reconfigured: How changing work, shopping, community, and transport will transform our collective lives

Some events today have innovative formats and strong audience participation. However many conferences still sport essentially the same format as ever, a series of people presenting on a stage in front of a passive audience. It needn’t be this way. Technology eenables us to re-conceive what a presentation is and can be. I approach this

Continue reading The future of events: technology to make presentations interactive and social

The music recognition service Shazam will branch out into new domains, said CEO Rich Riley at Mobile World Congress in Barcelona today. Reuters reports: The next phase of development will be to enable phone users to Shazam actual objects, said Riley, such as a cereal packet in the grocery store to get more nutritional information

Continue reading Shazam will recognize objects as well as music: the implications for retail and design

Leading up to the Client and Firms of the Future: How to Compete conference in Sydney on March 11 (which I discussed in a previous blog post), my co-organiser George Beaton and I have recorded a brief video to set the scene. In the video we begin by addressing the question: Why do professional services

Continue reading Video: Why professional services leaders need to think about the future

APIs are enabling an unprecedented flow of innovation

On Tuesday I had the great pleasure and honor of doing the opening keynote at the APIDays Sydney conference, the first API (Application Programming Interface) conference in Australia, excellently organized by Saul Caganoff of SixTree. APIDays was founded by Mehdi Medjaoui in Paris in 2013, has since been run in Barcelona, Berlin, San Francisco and

Continue reading APIs are enabling an unprecedented flow of innovation


About the Blog author

Ross Dawson Photo

Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author. He is Founding Chairman of AHT Group, which consists of 3 companies: consulting, publishing, and ventures firm Advanced Human Technologies, future and strategy firm Future Exploration Network, and events company The Insight Exchange.

Ross is author most recently of Getting Results From Crowds, the prescient Living Networks, which anticipated the social network revolution, the bestseller Developing Knowledge-Based Client Relationships, and Implementing Enterprise 2.0. (click on the links for free chapter downloads). He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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