This afternoon I am giving the closing keynote of Day 1 at CeBIT Australia on the topic of Platform Strategy: Creating Exponential Value in a Connected World.
The slides to my keynote are below.
As usual, the slides are designed to support my keynote, not to stand alone, but there is more than usual structured content that may be useful to people who are not attending my presentation.
I believe that the concept of platforms is enormously relevant in understanding how the economy is shifting today. In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing.
Continue reading Platform Strategy: How the rise of platforms enables exponential business
Today’s Australian Financial Review featured a section Transformation Agenda, including an article based on an interview with me, Health and education sectors the next to feel online disruption.
After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:
According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” he says.
It appears that this is another emerging sector where Australia is leading the way.
Sydney-based firms Expert360 and Skillsapien support two of the leading digital marketplaces for professional services, both of which Dawson sees as signalling a transition to “virtual” organisations.
“What is the role of the organisation today?” he asks. “Do they need to have offices with people sitting together? Is that the best way to source the best ideas?”
With the emergence of massive online platforms connecting millions of people it would seem not.
The article goes on to draw on my comments to look at many of the examples of how connected work is disrupting health, including CrowdMed, Doctus.com.au, and Dr Sicknote, and then closes with my comments on the impact on education, from an Australian perspective.
In the case of education, the online learning genie is out of the bottle, Dawson notes, with Australian institutions well placed to capitalise on it.
MOOCs (massive open online courses) have been around for some time with a fair degree of competition. But new opportunities are appearing in areas like professional certification, for which Australian institutions are well regarded.
“Education is and will continue to be one of Australia’s greatest exports,” Dawson says, noting that Australia’s fondness for and skills in developing digital channels will breed further opportunities in this and other knowledge-driven sectors.
Work can be done anywhere. We have reached the point where professions of all kinds will be increasingly practised remotely. While we need to ensure that potential problems are minimized, we also need to acknowledge the massive social upsides. This shift is inevitable.
The audio of the podcast can be found on the ThinkFWD website.
In the podcast Mark asked me to delve into the details of my Future of the CIO framework, shown below.
A few days ago I attended the launch event of Reinvent Australia, organized by Annalie Killian of Amplify Festival at PwC’s Sydney offices. It was a very interesting event, digging into the issues of how we can bring together many people’s ideas to create better futures for nations.
Graham Kenny, President of Reinvent Australia, described the organisation as a collaborative initiative to create a conversation on a shared vision for the nation. The bottom line of its endeavors is to increase the quality of life for all Australians, by influencing government and business in how they work.
Kenny quoted Henry Mintzberg in a recent Harvard Business Review article, Rescuing Capitalism from Itself.
Continue reading Reinvent Australia: how can we shape a positive future for nations?
An article in yesterday’s Sydney Morning Herald, Five business trends set to shape 2016, asked three business “clairvoyants” what innovations small business will see in 2016: Craig Rispin, Jon Tanner, and myself.
Here are a couple of the quotes from me:
On Immersive Reality:
Futurist Ross Dawson, who heads Advanced Human Technologies Group, says the debut of Facebook’s Oculus Rift (and a host of other virtual reality head-sets arriving next year) is his “big game changer”. It will be arriving in the first quarter of 2016. Dawson believes it could transform the retail, travel, education and property industries. It is not augmented reality (as in Google Glass) but immersive reality: the images move in sync with a user’s head movements.
It could be used to offer virtual snapshots of off-plan apartments to prospective property buyers, give travellers the opportunity to peruse a virtual city or visit a mock art gallery in cyberspace, Dawson says. “You could immerse yourself in a battlefield or spend a virtual day in Rome, Paris or Berlin.”
Dawson expects to see greater automation in the retail and hospitality sectors, but believes fast food outlets will be the first to deploy robots. He mentions US-based Orchard Supply Hardware whose “OSHbot” answers questions and directs customers to products. There is also California’s Aloft Hotel, run by three-foot-high (91cm) “botlrs” which have 7-inch touchscreens to interact with patrons.
Here are videos of these robots:
Companies large and small need to be actively thinking about and exploring how these kinds of new technologies will change their business, and how they can seize the emerging opportunities.
I was recently interviewed for an extended feature on the future of travel, Technologies that will change the way we book, plan and experience travel.
Below is a selection of quotes from the article.
Continue reading How virtual reality, augmented reality, robots and real-time translation will transform travel
As other futurists, I’ve had done quite a few media interviews recently on Back to the Future 2, which was set on October 21, 2015.
One of the most interesting broader issues around the film is very simply the degree of interest people have in the film, which captured people’s imaginations about the future, even though it was primarily a comedy.
ABC’s 7:30 Report on Wednesday ran a segment on Back to the Future 2 and tweeted this quote from me:
The reason people have been trying to create a hoverboard is that it was in the film and it captured people’s imaginations. They weren’t trying to predict the future, they were trying to create an interesting film, but I think it’s interesting that everyone is saying “Where is my hoverboard” and now people are trying to create that. We discover what we want. Science fiction creates the desire for the technology that we see, which means that entrepreneurs can see if there is a desire and they then work hard to be able to create the technologies that we’ve discovered that we want.
Science fiction in movies and books has shaped what we desire, as well as what we fear. It is a critical driving force in helping us shape our future, as it uncovers what we want to happen and don’t want to happen. Let us celebrate all science fiction, from the most serious to light-hearted comedy.
Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services.
I spent some time giving the partners current perspectives on both disruption and innovation in professional services, with the rest of the time spent facilitating the group in generating and prioritizing initiatives to drive the members firms’ future.
I ran through the domains in which they can enhance their business models and performance. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy.
I have just recalled that eight years ago I co-authored a white paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability. While it is not recent, the issues I covered are still completely relevant today, so I thought I’d share a section from the white paper here:
Continue reading Six characteristics supporting excellence in service delivery innovation
Last week I ran a half-day workshop at the annual offsite for executives of a major airline alliance, taking the group from a broad view of macro trends shaping the future, through to the generation of specific actionable ideas to create greater value across the alliance.
As part of the workshop we used a framework that I originally developed over a decade ago in the context of collaboration in the financial services industry, but I have used in the last year in industries as diverse as healthcare, airlines, and professional services.
The future of every industry lies in value creation across organizations. To achieve that we need explicit discussions and engagements among all industry participants on what it is that they’d like to collectively achieve, and how they can get there. This framework lays out the key components:
Click on the image for a larger version
Continue reading A framework for industry leadership based on collaboration