Service Delivery Innovation will be a critical theme for professional service firms over the next five years. Technology reconfiguration, the use of global talent, and changing demands from local and global clients all contribute to the necessity of finding new ways to deliver services. While commoditization is a reality that must be addressed in how professional service firms function, being able to bring the best possible resources to create unique solutions for clients means premium pricing will absolutely still be possible.
SAP recently engaged me to write a White Paper and speak in a webcast on Service Delivery Innovation. The webcast is primarily for the US market, on July 12 at 1-2pm Eastern Time. Description as below and contact details for registration on the SAP website.
At this informative Webcast, you’ll discover how a service delivery innovation program can help you improve service quality, boost innovation, increase efficiency organization-wide, establish internationalized systems and processes, and collaborate with services and materials partners. And you’ll get unique perspectives from Ross Dawson, CEO of Advanced Human Technologies and bestselling author of Living Networks.
The White Paper on Service Delivery Innovation is not yet launched. I’ll post details on this blog on how to get the White Paper when it is out.
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